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February 24, 2005Our House, Is a Very, Very, Perry-fied HouseBy Jim DallasThe Houston Press has an article on Perry Homes' business practices, which is a bit one-sided because Perry wouldn't respond to the Press's questions. That said, the article makes clear that Perry Homes is, "by no means the worst home builder in Houston. In fact, building inspectors interviewed for this story described Perry's construction quality as slightly above average." In fact, it seems the only reason why they are even remarkable is that (1) they're one of the region's largest builders and (2) Bob Perry's political activities. And in the end, there almost seems to be a bit of a Greek tragedy involved in all this. Bob Perry (no relation to Rick Perry) has a great bio, at least from what we can gather from the public record. And as noted, heads a multi-million dollar respectable business. Why then would anyone think ill of him? The answer, I think, is two-fold. First, any major contributor to the GOP is pretty much persona non grata round this here blog, because we are, let's face it, given to partisanship and occasionally even outright hackery. That's the honest truth, and I don't see any sense in spinning that. But, secondly, and more importantly, there's a certain kind of arrogance that seems to underlie his company's policies. To wit:
Almost all home-builders, like most professionals, tend to believe that they should be treated with a higher standard. After all, they are crafting with their hands and skills and tools - from nothing! and at the most affordable price! - a new home in which families will grow, prosper, and live. And the result is that they tend to look at lawyers as deal-breakers and at regulators with disgust; who are they to tell the builder what to do and what not to do? Mix in that gut feeling with millions of dollars and the cultural over-the-top ostentatiousness of Houston and you've got a very explosive political situation. And let me emphasize the cultural aspect of this; the article does a wonderful job of doing so:
For the price of all the lawsuits and all the regulation, the consumer (in the long-run) ends up getting a higher-quality product. And as the article mentions, the cultural shift away from holding builders accountable (in the form of binding arbitration) is resulting in lower-quality work. And the creation of the TRCC (to give builders cover) will probably only make things worse. But that's only half the tragedy (albeit the one you and I will primarily be suffering through). Afterall, I called this a Greek tragedy, so there has to be a hero's downfall. Right? So what's the downfall? Bob Perry is the go-to man in Austin, a millionaire, and would appear to be living out his days relatively happy. The downfall is, I think, that Perry has a product that he wants to take pride in (after all, they do make a big deal about their attempts at quality control) - and takes too much pride in. And this isn't good for business. First, you lose business when half of Houston thinks you're a jerk. Second, the fact is that for every Perry home that falls apart, there are many, many more crap homes constructed by lower-quality contractors. Quite frankly, if I were in Bob Perry's position, I wouldn't be screaming for de-regulation. I'd be screaming for more regulation (1) because home-building is a bond of trust with the consumer and his family and God and America and apple pie, but also because (2) I'd stand to gain considerably from regulation which drives my inferior competitors into the ground. Really, as far as I can tell, all this business conservatism and shirking of responsibility is the result of bigotry: the soft bigotry of low expectations. And not just from El Cheapo Houston consumers. Posted by Jim Dallas at February 24, 2005 02:40 PM | TrackBack
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